Tickets & Membership

Ticket Exchange

Welcome to The Arsenal Ticket Exchange, where Season Ticket Holders and Members who are unable to attend a game can sell their tickets to fellow Arsenal Members.

Click here to login and use this service for any sold-out home fixtures

Buying and selling tickets on the Ticket Exchange

New for the 2023/24 season, Silver and Red Members will have the ability to buy and sell full priced tickets on the club’s Ticket Exchange. This service offers Members further flexibility should they not be able to attend a game and provides a secure and convenient platform to resell further tickets to fellow Arsenal members. 

Season Ticket Holders and Members who are unable to attend a game can make their ticket available on the Ticket Exchange once the match is sold out (subject to restrictions). 

To ensure that tickets are being used by genuine Arsenal supporters and members, we are making a change to the way that Ticket Exchange will operate. Ticket Exchange access will initially be limited to members who entered and were unsuccessful in the ballot. The Exchange may open to other members ahead of the game; this will be communicated on a match-by-match basis via the relevant ticket information page. 

These unsuccessful members will be given the chance to purchase tickets via Ticket Exchange during their set Membership sales period once data checks have been put in place to ensure that genuine members are correctly given access to Ticket Exchange.

Once the Silver ballot has concluded unsuccessful Silver Members will gain priority access to the Ticket Exchange. Once the Red ballot has also concluded, all unsuccessful members will have access to Ticket Exchange. 

Members will not be able to access Ticket Exchange during the exclusive period if they:

  • Have not entered the ballot.
  • Were successful in the ballot (regardless of whether their ticket is resold on Ticket Exchange).
  • Have a membership number that has been suspended or banned for suspicious activity 
  • The application does not meet the subsequent ballot requirements and the application is removed, i.e. members entering in the Family Enclosure ballot that do not meet the area restrictions meaning the application is not ballotted.
  • If one or more members in your application were successful in a separate ballot and have a ticket for the fixture then the whole application is removed and will not have access.

When a ticket sells, the Member’s digital pass will be disabled for the game and the buyer's digital pass will be activated. Season Ticket Holders are not charged a fee if their their ticket sells via the Ticket Exchange service. Members are charged a 10% admin fee if their ticket sells via the Ticket Exchange service. The credit for the ticket sale (less an administrative charge for Silver/Red Members) will appear in the Member’s Cashback account and funds can be withdrawn throughout the season using the Cashback service during the monthly windows advertised below.

By selling a ticket on the Ticket Exchange, Members can earn 50 My Arsenal Rewards points. If Members post and sell their ticket on the Ticket Exchange within 24 hours of it opening, they’ll earn an additional 25 My Arsenal Rewards points. Note, the ticket must be sold for points to be allocated.

Season Ticket Holders who post their seat on the Ticket Exchange earn an attendance stamp towards:

· Minimum Seat Utilisation requirement whereby Season Ticket Holders must attend a minimum number of games across a season.

· Earning Attendance Trophies - meaning they could gain priority access to cup final tickets

Disability Access Members

Disability Access members who wish to list their tickets on our Ticket Exchange or you would like to transfer your tickets to friends or family members, please see all information for DA members here. The Disability Liaison Team can be contacted by calling 0207 619 5000 (Option 2).

 

The Cashback Service

The Cashback service will be available throughout each season during monthly Cashback windows. 

Cashback provides a way of reimbursing Members who have accrued monies via Ticket Exchange. Members can withdraw their funds directly into their bank account during the designated Cashback windows. Please note, this service is only available for UK bank account holders only. Members based overseas are able to complete a form to request the withdrawal of any funds.

Please see 23/24 cashback windows below: 

*The March 2024 cashback window will be closing on the Thursday 28th March 5pm due to the Friday being a Bank Holiday.

*The May 2024 cashback window will be opening on the Tuesday 28th May 10am due to the Monday being a Bank Holiday.

August 2023 Monday 21 August, 10am Friday 25 August, 5pm
September 2023 Monday 25 September, 10am Friday 29 September, 5pm
October 2023 Monday 23 October, 10am Friday 27 October, 5pm
November 2023 Monday 27 November, 10am Friday 1 December, 5pm
December 2023 Monday 18 December, 10am Friday 22 December, 5pm
January 2024 Monday 29 January, 10am Friday 2 February, 5pm
February 2024 Monday 26 February, 10am Friday 1 March, 5pm
*March 2024 (Excluding Platinum/Avenell Members) Monday 25 March, 10am Thursday 28 March, 5pm
April 2024 (Excluding Platinum/Avenell Members) Monday 22 April, 10am Friday 26 April, 5pm
*May 2024 (Excluding Gold Members) Tuesday 28 May, 10am Friday 31 May, 5pm
June 2024 (Excluding Gold Members) Monday 24 June, 10am Friday 28 June, 5pm
July 2024 Monday 22 July, 10am Friday 26 July, 5pm

 

Please note all windows are subject to change.

Please be reminded that funds will clear into your account after a minimum of 10 working days has passed from when the Cashback service has closed. Members based outside of the UK should allow 21 working days.

If you submit incorrect details, the funds will return to your account to be withdrawn at a future window. 

Additional Information:

See Full List

Fixtures & Results

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